-
Unexpected Spring Failure
It’s impossible to ignore when a spring breaks in your garage door, but take comfort in knowing that Overhead Door Company of Santa Fe will be ready to help right away! I had a spring break in the middle of the night and they showed …
Read More
Find Us Today!
Overhead Door Company of Santa Fe™
10 Bisbee Court Unit E
Santa Fe, NM. 87508
Showroom Hours
Mon – Fri: 8:00AM to 5:00 PM
24/7 Emergency Service Available
505-474-2932
Email Us
|
Google Rating
4.7  Julia Wangler
21:57 13 Aug 19
We had a garage door that was damaged taken down and a new one installed. Both gentlemen (the one that took the old one away and the one that installed the new door) were competent, friendly and helpful. They worked quickly and did an excellent job. We love our new door.read more
 Rick Allen
22:35 07 Aug 19
We arrived home from a short vacation to find our garage door opener disabled due to a broken gear. I called Overhead Door of Santa Fe. The representative immediately said a service technician would call between 12 and 4pm. Shortly after 12, Fernando Sotelo called and indicated he would arrive in approximately 30 minutes. He arrived in about 35 minutes. Fernando immediately went to work and offered our options to resolve the broken part, which he did have on his service truck. He also accurately gave price estimates. Having chosen the repair option, Fernando had the problem fixed, door parts lubricated and everything operational in less than an hour. Fernando’s professionalism, skill and ability to communicate options was very much appreciated. A huge thank you to Fernando and Overhead Door of Santa Fe for excellent service.Rick Allenread more
 Richard Meitus
23:25 06 Aug 19
Needed to have the springs on my door replaced. One of them had broken and I elected to have both replaced. Gregory was prompt and efficient! He also explained what he was doing while he worked. Great service!read more
 John Sena
14:32 04 Aug 19
Gregory Quintana from OverHead was just fantastic. Super quick service from this company and very reasonable pricing. I highly recommend for anybody need garage door help. 👍👍👍read more
 Yvonne Montoya
22:03 31 Jul 19
Gary M. came and fixed a problem we were having with one of our garage doors and serviced both of them. He was courteous and finished quickly. We will continue to have Overhead Door service our garage doors! I would highly recommend them!read more
 Lucille Mitrovich
00:01 27 Jul 19
We were very pleased with Greg, our service tech, for his efficient, friendly, competent service. The staff handling the service appointment were also courteous and helpful with setting up the appointment. Thank you.read more
 Jennifer Ellsworth
19:54 26 Jul 19
Gregory Quintana did An excellent job today upgrading our garage door. He was prompt, courteous, and made sure all our remotes worked promptly. He even took away all the old parts and boxes so we didn’t have to. I love the side mount system. It’s so quiet on our big heavy door.read more
 Ann Palmer
17:22 22 Jul 19
Gregory Quintana arrived when we were expecting him and delivered excellent customer service. He was courteous, friendly and professional.Highly recommend.read more
 Tracey Enright
14:58 20 Jul 19
We are very pleased with the service we received from Overhead Door Company. They replaced the drive and on our exceptionally heavy garage door. When we had some trouble with it a week or so later, Fernando came to our home (I think on his lunch break) within a few hours. He explained the issues that a heavy door creates for getting the power setting on the machine adjusted correctly and told me to call immediately if we have any more trouble with it. All of this is covered under Overhead Door’s warranty.read more
 rico montoya
21:15 14 Jul 19
Greg did a great job. Took care of everything quickly and professionally.
 Seana Coats
14:35 11 Jul 19
Gary M. did a yearly maintenance to my two garage doors and did excellent work! He was very professional and informative. The ladies in the office are very nice, also! Can’t go wrong with this company.read more
 Kaitlin Alley
14:06 11 Jul 19
Gregory Quintana fixed our garage door this morning. He arrived right on time, was very helpful and gave great customer service. He had our garage door fixed in less than an hour. Very professional and friendly!read more
 Gene Lucero
20:21 10 Jul 19
Mr. Quintana (our service technician) was five stars all the way around, as was the person that took our service request. The work was done the next day quite efficiently and timely. Thanks!read more
 Bryan Baldwin
23:11 02 Jul 19
Excellent service all around. They arrived when they said they would, located the correct part, made repairs, and were very patient with my questions. Special shout out to Gregory Quintana. Very knowledgeable, professional, and great sense of humor! Thank you!read more
 Andrew C
23:14 25 Feb 19
I called overhead garage doors to come take a look at my garage door. Was quoted over the phone $224 to fix plus the the $50 fee to go out and look at the door. Was a metal roll up door. I don’t know much about these doors but looked like the springs just broke and needed new springs. A representative came to look at my garage and told me they would look into parts and get back to me. So I paid the $50 one time charge fee for them to come out. A week goes by and I get no phone call. I call back and they tell me they need to send another representative out again to look at it again. So they come out again to look at the garage door. The representative took a closer look this time and tells me that all it needs is new springs and tensioning. So I asked how much for them to put new springs and the representative said what ever they quoted me. So it was the $224 I was assuming. i thought that was pricey to begin with but i needed it fixed. Another week goes by and I don’t get any phone call, so I call to see the status, was told the parts have been in and they need to schedule an appointment, so if didn’t call I would have still been waiting for it to get done. And I asked how much it would cost just to replace the springs, and was told it was $224 plus the $50 fee to go out to see the garage which was already paid the first time. I felt that was expensive to begin with just for springs and tensioning. So finally on the 3rd week they came out to fix the door. They replaced only the springs and added the tension to it. Works fine but they added an additional $100 labor fee which I was never told. So it cost me $400 for them to replace 2 springs on a metal roll up door… I need to do some research but sounds like I got ripped off. Representatives were nice and did their job but I was Not happy about the price and not happy I had to call them myself to see the status of my own order.But after all the time wasted waiting and the the final job was complete, i was able to speak with management and things were corrected information was given in a proper and timely manner which made the experience fair and understanding.. on both ends. I was pleased on how the business thought about the customer and how they were able to make things work. Thank you Overhead Door Company. Very Pleased with your Customer service.read more
 Joan Moreau
16:51 14 Feb 19
Gary came out to repair and adjust an issue I was having with my automatic entrance gates. He was so professional and really was concerned enough to solve the problem! I think he went above and beyond my expectations! Thank you!read more
  Janet Arrowsmith
18:02 19 Jun 17
Overhead Doors provided a technician on the same day that I contacted them – both Joe (the gate technician) and Fernando (the garage door technician) were knowledgeable, incredibly helpful, pleasant and each called before they arrived. I am very happy with the service I have gotten from Overhead Doors of Santa Fe.read more
 Lewis Roberts
14:54 19 May 17
Fernando came on time & performed the repairs & adjustments in a professional & efficient manner. Would recommend & use again.read more
 Judith Maynard
20:52 12 Sep 16
I am still waiting for a refund check from Overhead Door in Santa Fe. The BALANCE to replace four torsion springs was for $144 before my 10% discount which had not been applied to the total bill. The deposit was for $200. Final bill was $172.60 which I paid. All attempts to resolve this have failed. After sending an email, one manager did call me saying that she would mail the refund and to expect it in two weeks. That was in July. There seems to be a vague chain of command to get to the person in charge and obviously my messages have been ignored or not passed along. On the plus side, the technicians do an excellent job of servicing overhead doors. Then again, there is that missing check…read more
 Brian Eckert
19:41 30 Mar 16
Excellent service. Best price in town. Details: A spring broke on my garage door on Saturday morning. I called Sears. They could not get someone to fix it until Monday. The repairman shows up on Monday (nice guy, very polite), tells me they don’t have spares in town and that it will take 2 weeks to get them and it will cost $500+ for 2 new springs. I pay him for the service call. I then called Lowes; same story, same price, same 2 week delay. Then I called Overhead Doors. They sent someone out in less than an hour. They had 1 spring on hand and came back 2 days later with a 2nd spring. Total cost was less than 1/2 of what Sears & Lowes was going to charge. Santa Feans are lucky to have this service available in town.read more
 Parker L
18:26 23 Mar 15
These guys are fast and professional. I live an hour’s drive away but they still had it all repaired within 24 hours. When the tension was wrong, they came and repaired it within 24 hours, no charge. Both times they were very professional in how they treated us. I would highly recommend using them.read more
 |
© Overhead Door Company of Santa Fe™. 10 Bisbee Court Unit E Santa Fe, NM. 87508 License #380247, ES03, GS06