Unexpected Spring Failure
It’s impossible to ignore when a spring breaks in your garage door, but take comfort in knowing that Overhead Door Company of Santa Fe will be ready to help right away! I had a spring break in the middle of the night and they showed …
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Overhead Door Company of Santa Fe™
10 Bisbee Court Unit E
Santa Fe, NM. 87508
Showroom Hours
Mon – Fri: 8:00AM to 5:00 PM
24/7 Emergency Service Available
505-474-2932
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Google Rating 4.9  Marilyn Holzer 17:56 30 Nov 19 Jorge and Brandon made quick work of replacing our broken garage door springs. They were professional, fast and extremely pleasant. and went the extra mile making sure our door and motor were perfectly aligned and lubed after being askew from the spring issue.read more  Briggs Geister 16:48 31 Oct 19 Gregory was very efficient and friendly! He came to finish the job that was started by the first tech we had in to fix the door when it wouldn’t open. The office staff is also very good. They called when our first tech was running late and I appreciated that.read more  Greg Kaufman 13:11 31 Oct 19 Greg from Overhead Door showed up promptly and quickly diagnosed the problem. The door only needed an adjustment and rather than replace a bunch of parts unnecessarily, he was straight with me and simply made the adjustments. The door works 100% better. I really appreciated his skill, professionalism, friendliness, and honesty.read more  Deborah Notter 19:21 30 Oct 19 Several days ago your technician, Fabian, came to our Plaza Blanca rental. We were very pleased and impressed with the professional work and comportment of this young man. He worked quickly, quietly and very competently. He had the correct parts with him and went to the trouble of lubricating the door parts afterwards to avoid future problems. In Fabian you have an excellent representative of your company. Thanks for sending him to us in our emergency! James and Patricia S.read more  Patrick Delaney 00:46 24 Oct 19 Good experience. Gregory told me that the existing bottom door seal did not need replacement. He made some good recommendations and efficiently installed a garage door brush. I appreciate the fact that there was no upselling. Will use Overhead Door Co. again.read more  TitusLivy777 . 23:39 22 Oct 19 I purchased two new garage doors from Overhead Door Company of Santa Fe, and they sent Jorge and Fabian to install them. I’m very happy with the new doors…super quiet compared to my old doors!…and Fabian and Jorge did a great job! They were polite and super professional, and they went way beyond the call of duty by programming my remotes…and sweeping out my garage when they were done! Top notch service! I won’t hesitate to call Overhead Door for service & repairs in the future. I strongly recommend them!read more  Rod Honstein 14:09 19 Oct 19 Very pleased with the service I received from Gary Montoya. The spring broke on one of our garage doors and needed to be replaced. I called Overhead Door to schedule the repair. Gary arrived on time and proceeded to quickly and professionally fix the problem. I appreciate the prompt and competent service provided by Gary and Overhead Door.read more  Andrew Wolfsberg 16:18 11 Oct 19 Outstanding! Scheduling was a breeze. Service was excellent. Very friendly and professional. New opener works extremely well. Would use again (but hopefully not soon :)read more  RICHARD HABER 20:04 01 Oct 19 Broken spring on a weekend. Called our local number. Got central booking — courteous and knowledgeable response. Gary the technician arrived first thing Monday morning and replaced both springs. No muss and no fuss. Terrific 5-star response all the way!!read more  Stephen Black 20:43 19 Sep 19 Overhead door has experienced, qualified technicians to diagnose and make the necessary repairs. What started out as a broken torsion spring became a much bigger job…..but rather than just replacing the entire door, tracks, and springs, they were able to retrofit our existing wooden door with all new hardware and it works like a charm…..saving us lots of $$$!read more  Andrea Holley 12:30 11 Sep 19 Greg was a great technician and took care of our tune up in no time. He was also kind enough to take a look at a couple small things on our garage door and answer questions about related maintenance. The team was responsive to our calls and Greg left contact details in case we have any additional service needs. Thumbs up and we will definitely call them again in the future.read more  Sally Young 22:14 30 Aug 19 Gregory Quintana installed our garage door. He was professional, knowledgeable and did a superb job installing and explaining the functions! He called us before arriving which was very thoughtful. We highly recommend him to install your door.read more  Aurora Sanchez 17:35 22 Aug 19 Gary was on time, removed the old unit, installed the new one, figured out that the cement was causing my door not to close which the home inspector had missed and showed me how to use the unit. He also had to work while there was a snake in my garage. This guy is my hero. Overhead is lucky to have such a great employeeread more  Christine Morton 20:12 21 Aug 19 Greg came and replaced the springs on my door this afternoon. He was so efficient and friendly…a good sense of humor too. I also appreciated the phone call saying he was on the way. Happy to have the work done.I have to mention Crystal in the office as well. She keeps the business running smoothly and is very pleasant on the phone..read more  Julia Wangler 21:57 13 Aug 19 We had a garage door that was damaged taken down and a new one installed. Both gentlemen (the one that took the old one away and the one that installed the new door) were competent, friendly and helpful. They worked quickly and did an excellent job. We love our new door.read more  Rick Allen 22:35 07 Aug 19 We arrived home from a short vacation to find our garage door opener disabled due to a broken gear. I called Overhead Door of Santa Fe. The representative immediately said a service technician would call between 12 and 4pm. Shortly after 12, Fernando Sotelo called and indicated he would arrive in approximately 30 minutes. He arrived in about 35 minutes. Fernando immediately went to work and offered our options to resolve the broken part, which he did have on his service truck. He also accurately gave price estimates. Having chosen the repair option, Fernando had the problem fixed, door parts lubricated and everything operational in less than an hour. Fernando’s professionalism, skill and ability to communicate options was very much appreciated. A huge thank you to Fernando and Overhead Door of Santa Fe for excellent service.Rick Allenread more  Richard Meitus 23:25 06 Aug 19 Needed to have the springs on my door replaced. One of them had broken and I elected to have both replaced. Gregory was prompt and efficient! He also explained what he was doing while he worked. Great service!read more  John Sena 14:32 04 Aug 19 Gregory Quintana from OverHead was just fantastic. Super quick service from this company and very reasonable pricing. I highly recommend for anybody need garage door help. 👍👍👍read more  Yvonne Montoya 22:03 31 Jul 19 Gary M. came and fixed a problem we were having with one of our garage doors and serviced both of them. He was courteous and finished quickly. We will continue to have Overhead Door service our garage doors! I would highly recommend them!read more  Lucille Mitrovich 00:01 27 Jul 19 We were very pleased with Greg, our service tech, for his efficient, friendly, competent service. The staff handling the service appointment were also courteous and helpful with setting up the appointment. Thank you.read more  Jennifer Ellsworth 19:54 26 Jul 19 Gregory Quintana did An excellent job today upgrading our garage door. He was prompt, courteous, and made sure all our remotes worked promptly. He even took away all the old parts and boxes so we didn’t have to. I love the side mount system. It’s so quiet on our big heavy door.read more  Ann Palmer 17:22 22 Jul 19 Gregory Quintana arrived when we were expecting him and delivered excellent customer service. He was courteous, friendly and professional.Highly recommend.read more  Tracey Enright 14:58 20 Jul 19 We are very pleased with the service we received from Overhead Door Company. They replaced the drive and on our exceptionally heavy garage door. When we had some trouble with it a week or so later, Fernando came to our home (I think on his lunch break) within a few hours. He explained the issues that a heavy door creates for getting the power setting on the machine adjusted correctly and told me to call immediately if we have any more trouble with it. All of this is covered under Overhead Door’s warranty.read more  rico montoya 21:15 14 Jul 19 Greg did a great job. Took care of everything quickly and professionally.  Seana Coats 14:35 11 Jul 19 Gary M. did a yearly maintenance to my two garage doors and did excellent work! He was very professional and informative. The ladies in the office are very nice, also! Can’t go wrong with this company.read more  Kaitlin Alley 14:06 11 Jul 19 Gregory Quintana fixed our garage door this morning. He arrived right on time, was very helpful and gave great customer service. He had our garage door fixed in less than an hour. Very professional and friendly!read more  Gene Lucero 20:21 10 Jul 19 Mr. Quintana (our service technician) was five stars all the way around, as was the person that took our service request. The work was done the next day quite efficiently and timely. Thanks!read more  Bryan Baldwin 23:11 02 Jul 19 Excellent service all around. They arrived when they said they would, located the correct part, made repairs, and were very patient with my questions. Special shout out to Gregory Quintana. Very knowledgeable, professional, and great sense of humor! Thank you!read more  Andrew C 23:14 25 Feb 19 I called overhead garage doors to come take a look at my garage door. Was quoted over the phone $224 to fix plus the the $50 fee to go out and look at the door. Was a metal roll up door. I don’t know much about these doors but looked like the springs just broke and needed new springs. A representative came to look at my garage and told me they would look into parts and get back to me. So I paid the $50 one time charge fee for them to come out. A week goes by and I get no phone call. I call back and they tell me they need to send another representative out again to look at it again. So they come out again to look at the garage door. The representative took a closer look this time and tells me that all it needs is new springs and tensioning. So I asked how much for them to put new springs and the representative said what ever they quoted me. So it was the $224 I was assuming. i thought that was pricey to begin with but i needed it fixed. Another week goes by and I don’t get any phone call, so I call to see the status, was told the parts have been in and they need to schedule an appointment, so if didn’t call I would have still been waiting for it to get done. And I asked how much it would cost just to replace the springs, and was told it was $224 plus the $50 fee to go out to see the garage which was already paid the first time. I felt that was expensive to begin with just for springs and tensioning. So finally on the 3rd week they came out to fix the door. They replaced only the springs and added the tension to it. Works fine but they added an additional $100 labor fee which I was never told. So it cost me $400 for them to replace 2 springs on a metal roll up door… I need to do some research but sounds like I got ripped off. Representatives were nice and did their job but I was Not happy about the price and not happy I had to call them myself to see the status of my own order.But after all the time wasted waiting and the the final job was complete, i was able to speak with management and things were corrected information was given in a proper and timely manner which made the experience fair and understanding.. on both ends. I was pleased on how the business thought about the customer and how they were able to make things work. Thank you Overhead Door Company. Very Pleased with your Customer service.read more  Joan Moreau 16:51 14 Feb 19 Gary came out to repair and adjust an issue I was having with my automatic entrance gates. He was so professional and really was concerned enough to solve the problem! I think he went above and beyond my expectations! Thank you!read more   Janet Arrowsmith 18:02 19 Jun 17 Overhead Doors provided a technician on the same day that I contacted them – both Joe (the gate technician) and Fernando (the garage door technician) were knowledgeable, incredibly helpful, pleasant and each called before they arrived. I am very happy with the service I have gotten from Overhead Doors of Santa Fe.read more  Lewis Roberts 14:54 19 May 17 Fernando came on time & performed the repairs & adjustments in a professional & efficient manner. Would recommend & use again.read more  Judith Maynard 20:52 12 Sep 16 I am still waiting for a refund check from Overhead Door in Santa Fe. The BALANCE to replace four torsion springs was for $144 before my 10% discount which had not been applied to the total bill. The deposit was for $200. Final bill was $172.60 which I paid. All attempts to resolve this have failed. After sending an email, one manager did call me saying that she would mail the refund and to expect it in two weeks. That was in July. There seems to be a vague chain of command to get to the person in charge and obviously my messages have been ignored or not passed along. On the plus side, the technicians do an excellent job of servicing overhead doors. Then again, there is that missing check…read more  Brian Eckert 19:41 30 Mar 16 Excellent service. Best price in town. Details: A spring broke on my garage door on Saturday morning. I called Sears. They could not get someone to fix it until Monday. The repairman shows up on Monday (nice guy, very polite), tells me they don’t have spares in town and that it will take 2 weeks to get them and it will cost $500+ for 2 new springs. I pay him for the service call. I then called Lowes; same story, same price, same 2 week delay. Then I called Overhead Doors. They sent someone out in less than an hour. They had 1 spring on hand and came back 2 days later with a 2nd spring. Total cost was less than 1/2 of what Sears & Lowes was going to charge. Santa Feans are lucky to have this service available in town.read more  Parker L 18:26 23 Mar 15 These guys are fast and professional. I live an hour’s drive away but they still had it all repaired within 24 hours. When the tension was wrong, they came and repaired it within 24 hours, no charge. Both times they were very professional in how they treated us. I would highly recommend using them.read more  |
© Overhead Door Company of Santa Fe™. 10 Bisbee Court Unit E Santa Fe, NM. 87508 License #380247, ES03, GS06