Consistently Superior Repair Service

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Consistently Superior Repair Service

September 20, 2016 | jennifer

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Customer Comments

This is the second time that Fernando has been the service technician who has worked on my garage door and electric gate. He really does a great job. He is helpful and thorough. If your company had a rating system it would be five stars from me!

– William, Santa Fe

Categories: Testimonials Tags: garage door repair, garage door service, testimonial

I called overhead garage doors to come take a look at my garage door. Was quoted over the phone $224 to fix plus the the $50 fee to go out and look at the door. Was a metal roll up door. I don’t know much about these doors but looked like the springs just broke and needed new springs. A representative came to look at my garage and told me they would look into parts and get back to me. So I paid the $50 one time charge fee for them to come out. A week goes by and I get no phone call. I call back and they tell me they need to send another representative out again to look at it again. So they come out again to look at the garage door. The representative took a closer look this time and tells me that all it needs is new springs and tensioning. So I asked how much for them to put new springs and the representative said what ever they quoted me. So it was the $224 I was assuming. i thought that was pricey to begin with but i needed it fixed. Another week goes by and I don’t get any phone call, so I call to see the status, was told the parts have been in and they need to schedule an appointment, so if didn’t call I would have still been waiting for it to get done. And I asked how much it would cost just to replace the springs, and was told it was $224 plus the $50 fee to go out to see the garage which was already paid the first time. I felt that was expensive to begin with just for springs and tensioning. So finally on the 3rd week they came out to fix the door. They replaced only the springs and added the tension to it. Works fine but they added an additional $100 labor fee which I was never told. So it cost me $400 for them to replace 2 springs on a metal roll up door… I need to do some research but sounds like I got ripped off. Representatives were nice and did their job but I was Not happy about the price and not happy I had to call them myself to see the status of my own order.But after all the time wasted waiting and the the final job was complete, i was able to speak with management and things were corrected information was given in a proper and timely manner which made the experience fair and understanding.. on both ends. I was pleased on how the business thought about the customer and how they were able to make things work. Thank you Overhead Door Company. Very Pleased with your Customer service.read more

Joan Moreau

16:51 14 Feb 19

Gary came out to repair and adjust an issue I was having with my automatic entrance gates. He was so professional and really was concerned enough to solve the problem! I think he went above and beyond my expectations! Thank you!read more

Laura Badaracco

17:50 12 Jan 18

Fernando S. did a great job! Excellent service.

Janet Arrowsmith

18:02 19 Jun 17

Overhead Doors provided a technician on the same day that I contacted them – both Joe (the gate technician) and Fernando (the garage door technician) were knowledgeable, incredibly helpful, pleasant and each called before they arrived. I am very happy with the service I have gotten from Overhead Doors of Santa Fe.read more

Lewis Roberts

14:54 19 May 17

Fernando came on time & performed the repairs & adjustments in a professional & efficient manner. Would recommend & use again.read more

Judith Maynard

20:52 12 Sep 16

I am still waiting for a refund check from Overhead Door in Santa Fe. The BALANCE to replace four torsion springs was for $144 before my 10% discount which had not been applied to the total bill. The deposit was for $200. Final bill was $172.60 which I paid. All attempts to resolve this have failed. After sending an email, one manager did call me saying that she would mail the refund and to expect it in two weeks. That was in July. There seems to be a vague chain of command to get to the person in charge and obviously my messages have been ignored or not passed along. On the plus side, the technicians do an excellent job of servicing overhead doors. Then again, there is that missing check…read more

Brian Eckert

19:41 30 Mar 16

Excellent service. Best price in town. Details: A spring broke on my garage door on Saturday morning. I called Sears. They could not get someone to fix it until Monday. The repairman shows up on Monday (nice guy, very polite), tells me they don’t have spares in town and that it will take 2 weeks to get them and it will cost $500+ for 2 new springs. I pay him for the service call. I then called Lowes; same story, same price, same 2 week delay. Then I called Overhead Doors. They sent someone out in less than an hour. They had 1 spring on hand and came back 2 days later with a 2nd spring. Total cost was less than 1/2 of what Sears & Lowes was going to charge. Santa Feans are lucky to have this service available in town.read more

Parker L

18:26 23 Mar 15

These guys are fast and professional. I live an hour’s drive away but they still had it all repaired within 24 hours. When the tension was wrong, they came and repaired it within 24 hours, no charge. Both times they were very professional in how they treated us. I would highly recommend using them.read more

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